Frequently Asked Questions
General Questions
Yes, we use eco-friendly, non-toxic and biodegradable cleaning products that deliver effective results while ensuring the safety of people, pets and the environment.
Yes, our team arrives fully equipped with all required cleaning supplies and professional grade equipment, including eco-friendly solutions, mops, vacuums and specialized tools to deliver a high-quality clean.
Concord Facility Services Australia has been providing professional cleaning services for over 10 years. Our extensive experience allows us to consistently deliver high-quality results to all our clients.
Concord Facility Services in Australia stands out for its experienced and fully trained team, commitment to quality and customer focused approach. We use high-quality, eco-friendly products and advanced equipment, while offering customised cleaning solutions tailored to suit the unique needs of each client.
Yes, we offer fully customised cleaning services designed to meet your specific business needs, schedule, and preferences.
Concord Facility Services provides a full suite of cleaning services, from routine maintenance cleaning for residential, office, and commercial properties to specialised deep cleaning for post‑construction sites, move‑in/move‑out cleans and professional sanitation solutions.
Concord Facility Services is committed to eco-friendly cleaning by using non-toxic, biodegradable products and sustainable cleaning techniques. Our approach ensures a safe, healthy environment for people and pets while reducing the impact on the planet.
Booking & Scheduling related Questions
We typically require at least 24 hours' notice for regular cleaning services. For larger projects or specialized cleaning, we recommend booking at least 48-72 hours in advance.
Yes, you can change or cancel your booking up to 24 hours before the scheduled service without any charge. For cancellations within 24 hours, a cancellation fee may apply.
Yes, Concord Facility Services offers flexible cleaning options, including one-time deep cleans and regular maintenance schedules, designed to suit the unique needs of homes and businesses.
Yes, Concord Facility Services provides flexible cleaning schedules, including evenings, weekends and holidays, to suit your requirements. Additional fees may apply for services performed outside standard business hours.
No, Concord Facility Services can complete cleaning appointments without you being present. We offer flexible scheduling, including after-hours cleaning to avoid disrupting your office operations, while also accommodating clients who prefer cleaning during business hours.
Pricing & Payment related Questions
We accept various payment methods including credit cards, bank transfers and cash. Payment is typically due upon completion of the service unless otherwise arranged.
Yes, we offer discounts for regular cleaning schedules and package deals for multiple services. We also have special rates for commercial clients with ongoing contracts.
Yes, we apply a surcharge for services provided on public holidays. This helps us compensate our staff for working on these special days.
Service Details related Questions
Our regular cleaning service includes dusting, vacuuming, mopping, bathroom cleaning, kitchen cleaning and general tidying. We can customize the service based on your specific needs.
Yes, we offer deep cleaning services that go beyond regular cleaning. This includes detailed cleaning of all surfaces, inside cabinets, behind furniture and other hard-to-reach areas.
The duration depends on the size of the space and the type of cleaning required. A typical cleaning usually takes 2-3 hours, while a deep cleaning might take 4-6 hours.
Yes, we offer specialized cleaning services for various industries including Office, medical centers, Age Care & Retirement Home Cleaning, Gyms & Sports Center, School, Childcare & Daycare, Industrial & Warehouse, Commercial & Body corporate and Restaurants, Cafes and Shopping Centers & Retail. Each service is tailored to meet the specific requirements and standards of the industry.
Insurance & Compliance related Questions
Yes, we conduct thorough background checks on all Concord Facility Services cleaning staff to ensure they meet our high standards of trustworthiness and reliability.
At Concord Facility Services, we take great care to prevent any damage. However, if something is accidentally damaged during our service, please report it immediately. Our comprehensive insurance will cover the cost of repair or replacement.
Yes, Concord Facility Services strictly adheres to all relevant industry standards and regulations. For specialised services, such as medical center cleaning, we follow rigorous hygiene protocols and use approved disinfectants to ensure safety and compliance.
Yes, Concord Facility Services uses child and pet-friendly cleaning products that are effective while ensuring the safety of all occupants. We take extra care when cleaning childcare facilities and homes with children or pets.